FAQ
Ordering
How do I buy a piece?
Open any piece in the collection and press Enquire, or message us on WhatsApp. We confirm availability and arrange payment and delivery with you.
Can I reserve a piece?
Yes. Contact us and we will tell you how long we can hold it.
Gemstones
Are your gemstones natural?
[State here whether your stones are natural, and whether they are treated.]
Do the stones come with a certificate?
Ask us about the documentation available for any specific stone.
Custom orders
Can you make a piece with my own stone?
Yes. Use the bespoke form and tell us about the stone and what you have in mind.
How long does a custom piece take?
[Add your usual timeline.]
Delivery & returns
Where do you ship?
See our Shipping & Returns page.